Filing a Complaint against a CEA Accredited Program
A program or institution that is accredited by the Commission on English
Language Program Accreditation must continue to meet the CEA Standards for
English Language Programs and Institutions throughout its period of
accreditation. To ensure such
compliance, CEA offers the public the opportunity to report any evidence that
the standards are not being met.
Why
to file:
•
An accredited program must continue to meet the CEA Standards. Complaints may be filed for non-compliance.
•
An accredited program must report any substantive change that affects
its eligibility for accreditation.
Complaints may be filed for failure to report substantive change.
Who
may file:
Students, faculty members, staff members, and others outside the
program who may have knowledge of an alleged failure by an accredited program
to maintain the CEA Standards, may file.
How
to file:
An accredited site must have a copy of the CEA
Standards available for public view.
If you have a concern, ask the site for a copy.
•
Complaints for non-compliance of the CEA Standards must be
written and signed, must refer to a specific standard, and must document the
nature of the non-compliance.
•
Complaints for failure to report a
substantive change must be written and signed and should explain how, in
process or content, the program has substantively changed from when it was
accredited.
Adjudication of
complaints:
CEA sends a copy of
the complaint to the program for response.
The complaint is adjudicated by the CEA Standards Compliance Committee,
which reviews the complaint and the program’s response. Complaints must contain the name, address,
and telephone number of the complainant on a separate page and should be mailed
to the address below. If you have
questions, please contact CEA.
Commission on English
Language Program Accreditation
703.519.2070